Frequently Asked Questions

How do I set up or change an appointment?

To schedule or change an appointment, call our office at (480) 219-6840 during regular business hours.  Same day appointments may be available. A charge of $45 may be applied to patients who repeatedly fail to show or cancel scheduled appointments in less than 24 hrs. We understand that difficult circumstances occur, and are willing to consider them.

Do I have to pay for my visit at the time of my appointment?

If our office contracts with your insurance company, any required co-payment must be collected prior to service. You may be billed for charges that are not covered by your third party payer. If our office does not have a contract with your insurance company or if you are without health insurance, you will be asked for payment in full at the time of service. For patients with financial difficulties, payment plans can be arranged with our billing specialist on an individual basis.

What Insurance do you accept?

Aetna

Aetna HMO

BlueCross BlueShield Blue Card

BCBS Blue Card PPO

CIGNA

CIGNA HMO

CIGNA LocalPlus

CIGNA Open Access Plus

CIGNA PPO

First Health

First Health PPO

Great West

Great West PPO

Health Net

Health Net AZ HMO ExcelCare Network

Health Net AZ PPO/POS

Phoenix Health Plan

Premera BlueCross Blue Shield

Premera Heritage Signature

United Healthcare- Direct

UHC Choice Plus POS

UHC Navigate HMO

UHC Navigate POS

UHC Options PPO

If you don’t see your insurance on this list please call our office (480) 219-6840 to see if we accept your insurance.

 How much is my co-pay?

Your insurance company sets your co-payment amount, and it may be printed on your insurance card. For additional questions, please contact your insurance company for more information.

 What sort of payment is accepted at your office?

 Cash, Credit cards – Discover, MasterCard, Visa and American Express are accepted in our office. For your convenience we offer an online payment portal.

Can I obtain medication refills over the telephone?

 Please call your pharmacy for medication refills. Please call the office at (480) 219-6840 if medication is not filled in 24-48 hrs. If you are out of your usual medications, you are probably due for a follow-up visit with your doctor. However, requests for short-term refills will usually be honored until you can be seen by your physician at an appointment, usually within the next 2 weeks.

Medications for new health problems will not be filled over the phone. Narcotic medication refills will not be filled at night or over the weekend. You must be seen by your physician for Narcotic refills.

What do I do in an emergency?

 If you have a life-threatening emergency, call 911 immediately.

Who should I contact if I get sick after office hours or on weekends?

 Please contact the answering service at (480) 219-6840, and we will return your call.

For appointments, billing questions or other routine questions, please call back to the office during our usual business hours.  Our staff will be able to help you at that time. If it is serious go to the Emergency Room.

How do I get referrals for tests, procedures, or specialist visits?

 Many insurance companies require referrals or pre-authorizations from your Primary Care Physician (PCP) before certain tests, procedures, or specialty services are covered. Please give us enough notice (usually one week when possible) to be able to complete any insurance requirements you may need. Many specialists will not see you if you do not have your required referral at the time you arrive for your appointment.

Who do I talk to if I have billing questions?

 Please contact our billing representative at (480) 219-6840 during normal business hours. In case she is not available, please leave a message. She will usually get back in 24-48 hrs, however, if you haven’t heard back, please contact our office manager.